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paypal buyer says item not received

Hope this helps someone if they are in a similar position in the future. Paypal insist that as there is a discrepancy between the buyers given address and the address that the item has been delivered to they are unable to close the case in my favour and it is the sellers responsibility to ensure that the item is shipped to the correct address... even though it is collection only. tips on managing and growing your business. Items Not Covered Protection you can count on PayPal’s Buyer Protection programme entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any, when you don’t receive your item from a seller, or when you receive an item, but the item … I've sold a lot of things on eBay before and always send recorded but have never had this problem before. Hi. Hi. I will leave it and see what happens when they raise a dispute/claim against me, or fingers crossed it'll be found. Royal Mail shows as delivered I have the tracking receipt and payment receipt given by them. Both like seller before and buyer after. Is there no cover for the Seller in these instances? Buyer say not received but when i phone royal mail they have confirmed it was delivered. Fast forward a few weeks later in August/September now, buyer files a claim with eBay stating they never received their package. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages New to the community? I put in the case details/description, "surely PayPal will side with the seller just like eBay had previously because the seller was at no fault." I'm not shipping until I see the transaction hit my account. The seller is not responsible for delivered packages that don't end up in the buyer's hand, I agree with that, but I don't agree that it means someone is trying to scam. Item Not Received – You bought something but didn’t receive it. I'm looking for advice or anyone's experience. I don't know if they are being dishonest? Paypal refunded the buyer the value of the item (£1000) I have provided evidence in the form of the tracking number provided by the buyer which shows the item was collected from my address and delivered to an address that he has specified, I confirmed with the telephone agent that they were … Surely this is an issue with the buyer and the courier? I look at the tracking and that's when I realized the item was attempted delivery 3 times at the buyer's address in the UK and now the item is in Germany. I'll update when I have something to report. Buyer gets refund and I am the item down? Select More actions beside your item and then I didn't receive it. This is when a buyer claims they never received the item they purchased. Once the item had arrived, the buyer sent me a text message to say that he had received it and he was very happy. The buyer organised for a courier to collect the item from my house, he sent me all the relevant tracking information and kept me copied into any correspondence with the courier with regards to organising suitable collection and delivery times. My buyer in France hasn't received the item and has opened an item not received case and so Paypal have immediately withheld the money from my paypal account. Is there anything I can do? I am aware now that this is a very common scam but unfortunately most of the sellers have no proof that the item has been collected/delivered and as such they lose their money. Message 19 of 40 (14,157 Views) Reply. I have provided evidence in the form of screen shots from the Courier's internal system showing that the item was signed for and includes a picture of the item in the buyers doorway taken by the delivery driver. Thankfully, eBay dismisses the claim in my favor (the seller) because it's the buyer's responsibility to receive their package and the buyer admitted to being on holiday in Greece at the time of attempted delivery. I have provided evidence in the form of screen shots of text messages from the buyer to say the item had arrived and he was happy. Thanks for the reply. In some cases you may not receive the item back. If the claim was that the item received was Significantly Not as Described, you may not receive the item back, or you may be required to accept the item back and pay for the return shipping costs. Personally I think that PayPal act as a mafia. Hard evidence provided that item was collected and delivered. I don't know anymore what I must to do for get my rights. I have provided evidence in the form of screen shots of the ebay listing showing the item number and "Collection Only" as the postage method. PayPal, which protects buyers when items are mis-sold, failed to answer why it has not amended the policy to deter such scams, but it did contest the chargeback. The people in the claims and resolutions dept at PayPal seem to be using their common sense to see the the evidence provided shows that I am innocent and as such they keep reopening the case, although when this case gets given to the "back office" it always gets closed in the buyers favour due to the address discrepancy. The package was shown as delivered the next day and I contacted the buyer to make sure they had received it. The courier attempted delivery 3 times on the same day in July but the buyer wasn't at their address to receive the package. On Paypal, like I said it shows as payment received but the transaction is pending. Tick the box beside I want a refund or I want the item. If the buyer opens a claim and PayPal decides in his favor, they will refund the money. It also says on Paypal that I shouldn't ship the item until I receive payment. Paypal refunded the buyer the value of the item (£1000). The buyer is now asking me to refund him, otherwise he wont co-operate with and claim I file with RM, and I'm not sure where I stand. eBay did rule in my favour but then the idiot managed to open 2 PayPal disputes for same item. Starting October 19th, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is $750 or more. If you let it go, there are many chances for "glitches" to happen and you will be the recipient of those glitches. 3) The item was delivered elsewhere by mistake, like the neighbors for example. On an item I sold recently, the buyer sent their payment through Paypal and it currently shows as pending on my account. For instance, you purchased a book and received a DVD or … Paypal seem to be operating as a law unto themselves, acting as judge jury and executioner without taking into account the full facts of the case. “All the messages told the same story,” she says. When the buyer claimed she had not received it, eBay issued a refund. Item Not Received – You bought something, but didn’t receive it. Has been last time that I used eBay and PayPal. By browsing this website, you consent to the use of cookies. Select Send request. You can do a refund now or wait to see what happens, it's a gamble. Please read our Community Rules and Guidelines, I sold an item on ebay as "collection only". The item was purchased on 7/3/20, tracking shows courier attempted delivery a couple of weeks later. But when Lewis studied feedback about the buyer, she got a shock. Hopefully it's fixed within the next 4 hrs so that I can ship it within the one day that I advertised. Any help or advice would be great. By browsing this website, you consent to the use of cookies. Due to Royal Mail delays I gave it four weeks to arrive before contacting the seller. To be eligible for coverage, a transaction must meet a number of basic requirements, as … Tell them that you need the … Your source for tips on managing and growing your business with PayPal. Im wasting time since 4/12/18 and which fault i have? Visit the PayPal Business Resource Center. You will not receive a refund of the PayPal fees that you paid in connection with the sale. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. A week or so later the buyer filed a claim with PayPal to say that the item had not arrived. The law has been broken and the evidence I have provided is compelling enough to prove my innocence in a court of law, I would obviously prefer it not to get that far as this is becoming an enormous waste of my time and a real source of stress, but if it does then I will be ready. Well at least that's what I was thinking, unfortunately PayPal sides with the buyer because they say that there's no proof the item was delivered. So the buyer purchases an item from me while on vacation in Greece without my knowing that until way after the fact. They deny evidences deny responsibility for their mistakes they don't look into cases but they use automatic system for deal with cases. Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. As the seller, I provided the tracking number and screenshots of eBay dismissing the case as well as screenshots showing the tracking details. Significantly Not as Described – You received an item, but it was significantly different from the seller’s original description. Therefore, if the seller has a post office receipt stating it was sent and the buyer says they didn’t receive it, and if Aust Post refuse to compensate on the basis that their records confirm it was delivered, and if PayPal then refuse to make a discretionary payment, the buyers only option is to take Aust Post to court, in which case it falls to the buyer to proved failed delivery was on account of Aust Post negligence … I believe he had it all along. Sorry for the extra questions. Do I have to give the buyer a refund? As the seller, I properly packaged the item, printing a shipping label and shipped the item internationally, the buyer receiving the item is out of my hands. I had a buyer just submit a PayPal claim, item not received and they're requesting a full refund. If it was signed for maybe check the name and let the buyer know who signed for it. Re: Buyer says item not received If the tracking number shows the item as DELIVERED to the buyer which you said it was and presumably signed for then paypal should find in your favour. So now as the seller, I've lost an item that's currently sitting at a shipping center in Germany, I'm in the US and the buyer gets their money back so they have no worries in the world and I'm sure this will happen again to some other seller who's none the wiser. ©1999-2021 PayPal, Inc. All rights reserved. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. Both closed in my favour Report Inappropriate Content. Thanks for all your help. I received confirmation my item has been bought but no payment seems to be made. This item is not going to show any more delivered in 2 days. Hi everyone, I apologize for my lack of knowledge on this, I need some help. You'll be able to communicate with the seller and request for a refund through PayPal's platform. Similar problem but tracked with Hermes. Will keep all the paperwork handy to support a dispute anyway. Seller Protection doesn’t cover buyer claims for items received that are ‘Significantly Not As Described (SNAD)’; in other words, what the buyer received doesn’t match what they ordered. Items Not Received. (Wait at least 3 days from the transaction date to give your seller enough time to ship the item.) Now we're into October and the buyer decides to file a claim with PayPal. I had similar bad experience, I lost money time and item in the same time. Someone that will close the case in your favour then I did n't receive it automatic Reply cases but use. They kidding me many times saying lies and to the buyer filed a claim with eBay stating they never the... Had this problem before buyer say not received – you bought something but didn’t receive it received DVD... 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